Betwixt and Between: ASPs Meet Web Services
By Michael P. Voelker for Transform Magazine
Whether it's an epilogue to the ASP or a prologue to the era of Web services, the market for software as a service is very much alive. read more...

ASPs: After the Smoke Clears, Still a Lot of Smoke
By Doug Allen for Network Magazine
The ASP industry has gotten a lot of negative attention lately. Here's how to discern the winners from the losers. read more...

ASP Success in 2001: An ROI of 404%!
By Beth Ellyn Rosenthal for Outsourcing Journal
An IDC study reports ASPs earned a 404 percent return on investment last year. Not bad! read more...

Why Many ASPs Will Become ex-SPs
By Lew Hollerbach for Earthweb
Many ASPs will seek additional rounds of funding in the coming months. But it's no news that the investment market has cooled dramatically. Which ASPs will survive? read more...

Formerly Known as ASP
By Gordon E.J. Hoke for Transform Magazine
A year ago, the application service provider (ASP) model was the buzz of the high-tech community, especially in the areas of online content storage and collaboration. ASPs were said to be a win-win situation - a "hug o' war" where everyone finds success. Then somebody slammed on the brakes, and collective heads slammed into a reality-check windshield. The Sunday drive was over. read more...

Internet Outsourcers Point Your Customers to the Web
By Lee Hollman for Call Center Magazine
If you’re concerned about how to keep up with your customers’ demand for Web-based assistance, there are outsourcers that can help you. Here’s how some of these outsourcers serve their clients’ customers on-line. read more...

Lifting the Winner's Curse
By Stephen Dunn for Outsourcing Journal
Unlike most auctions, both buyers and service providers in an IT outsourcing transaction pay if the winning service provider offered an "irrational" price to get the deal. This article examines how the winner's curse applies to the IT outsourcing (ITO) industry, why it is an issue for both the buyer (the company planning to outsource its IT function) and service provider, and what the buyer should do to avoid falling prey. read more...

Eleven Questions to Help You Select the Best Service & Support Provider
By Jonathan Feldman for Network Computing
Picking a service provider is never easy. Here are some benchmarks to start evaluating your candidates, with tips from others who have learned a service and support lesson or two along the way. In addition, our features chart and vendor-viability analysis let you compare service offerings from your local candidates with those from some of the biggest providers in the country. read more...

How I Learned to Stop Worrying and Love Outsourcing Negotiations
By Alex N. Wipert and Michael E.C. Moss for Outsourcing Journal
Ask anyone how long it takes to negotiate an outsourcing deal, and the answer will likely be the same: much too long. In fact, some would say, the outsourcing will take at least as long to negotiate as you have time available to negotiate, and probably longer. read more...

MSPs Say They'll Do It All for You
By Eric Berkman for CIO Magazine
Hard on the heels of the ASP comes the latest outsourcing model-the MSP, or managed service provider. The vendors say they're the answer to your prayers. Let's take a closer look. read more...